Call center outsourcing for US companies is more affordable than most people realize.  When all the costs involved in US companies supporting an ‘in house’ call center, it becomes obvious that they can get better process at less cost by outsourcing their call center functions offshore.

Offshore outsourced call center agents can be had for less than $10 in some cases.  Even though this is still more than the US minimum wage, when you factor in the other costs involved for maintaining an ‘in house’ call center, the in-house cost rises appreciably to well over $20 US.

And it’s important to remember that the $10 US rate for offshore outsourced call center agents is all inclusive.  There are no other costs for factors such as benefits, facilities, insurance, etc.  Thus it’s easy to see that planning and budgeting for call center operations is much easier when outsourcing is considered.

This also means that companies in distressed areas of the US who are faced with local labor shortages are able to stay in their local area and continue to service their local market if they want.  Since they can outsource their call center offshore they’re able to keep their core personnel, for example their sales personnel and/or their service personnel, in their local area.

Call center outsourcing is, in effect, a partnership between the client company and the outsourcing company.  It’s very important for client companies to realize that they must work very closely with their call center outsourcing partner in order to get the maximum utilization of that expense.

Call center outsourcing companies tend to have much less turnover than US companies, thus, over time they tend to service their clients even better as their agents become more familiar with the client processes they’re doing.  This process is similar to an employee become more familiar with their job.  Since so much of the business process takes places over the phone and/or digitally nowadays anyway…whether an employee is ‘local’ or outsourced offshore is becoming less and less critical.

US companies all the way from San Francisco to Seattle, to Salt Lake City, to Miami to New Haven are discovering the ease and advantages of call center outsourcing and it’s not only good for their bottom line but also helps the customers too.