Call center outsourcing has been around for quite some time now but it’s still something that most businesses don’t like to discuss.  Somehow, even though more and more businesses are compelled to use call center outsourcing in order to keep costs down, they seem to feel their customers will think less of them if they know that the company doesn’t use 100% ‘home-grown’ operators and service agents.

But make no mistake about it; call center outsourcing is the way business will have to be done in the future.  Everybody talks about the world becoming smaller but they often don’t stop to realize that there just isn’t that much difference between having someone answer a business phone line in the other side of your country versus the other side of the globe.

Sometimes business owners worry about the detectable accent of call center outsourcing service company operators.  But considering that even people from different parts of the same country can’t always understand each other, what could possibly be wrong with using call center outsourcing operators from another country as long as they speak passable English?

In the case of the Philippines, which is generally regarded as the Number One offshore call center outsourcing destination in the world, their culture is about as close to that of the US as possible.  They buy many of the same products, watch many of the same movies, adore many of the same movie stars, follow the same fashion trends and learn their English in a school system closely patterned after the US model.  It’s almost the same as talking to somebody from the US.

In fact, many Filipinos have been to the US, want to go to the US, have many friends who have been to the US or presently live there.

Point is, it should be pretty obvious that no matter where the call center outsourcing services agent is, it shouldn’t make any difference as long as they can do a good job.

One thing for sure, more and more companies are using call center outsourcing services and the ones that do are enjoying the benefits of great operator service at rates that seem more like 1950 than 2011.